DUTIES:

• Collect and analyze data on consumer demographics, preferences, and needs, to help the company to market its services.
• Forecast and track the company’s online marketing activities, analyzing collected data.
• Monitor industry statistics, collect and analyze data and information to help the company to determine its position in the marketplace.
• Using statistical techniques and software, analyze collected data of visitors’ flow on the company’s website, needs, preferences, and measure the effectiveness of marketing, advertising, and strategies.
• Measure customer satisfaction by using questioners, interviews, and online surveys.
• Help to determine the company’s position in the marketplace by gathering data on competitors and analyzing their prices and marketing methods.
• Identify potential markets, demand, and pricing and present the results.

EDUCATION:

Master’s degree in Marketing, Management, or Business Administration.

EXPERIENCE:

2 years of experience in the position offered is required.

SALARY:

$60,403.00/annually.

WORKING SCHEDULE:

9 a.m. to 5 p.m.; 40 hours/week; Monday to Friday.

DUTIES:

• Dispatch and optimize runs using multi-loading in the most efficient way.
• Monitor trips and make sure on-time completion.
• Provide accurate estimated times of arrival.
• Recommends appropriate disciplinary action, up to suspensions and/or discharge, for staff violations of company policies.
• Responds to emergency calls, facilitates emergency response, and assigns replacement vehicles and drivers when there is a problem on a route.
• Notifies stakeholders and location personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service.
• Coordinates vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery.
• Maintains high compliance to dispatch standard operating procedures.
• Handles customer concerns and requests for information in an expeditious and professional manner.
• Escalates unresolved issues to management as appropriate.

Requirements:

• Strong customer service skills.
• At least 3 years experience as Dispatcher in NEMT company.
• Ability to efficiently dispatch manually 50-100 cars.
• Knowledge of Hartford County, Litchfield County, New Haven County, New London county.
• Basic computer skills.
• Ability to organize and prioritize time to balance conflicting demands related to customer care and dispatching.
• Ability to communicate effectively with colleagues and customers in fast-paced and/or stressful environment (interpersonal & telephone skills).
• Extensive problem solving skills.
• Ability to operate 2-way radio system.
• Ability to keep organized and accurate records relating to overall dispatch and routing responsibilities.
• Bi-lingual abilities a plus.

SALARY:

$41,860 annually

Directors of Operation strategize, manage, and continually refine the transportation operations of a company. The baseline goal is to supervise teams to implement all rides correctly, with maximum efficiency. Since this is a high-ranking position, Directors of Operation bear significant responsibility; they must be able to thrive in an intense, results-driven environment.

Duties and Responsibilities:

Coordinate Operations: Directors of Operation is responsible for coordinating the day-to-day transportation operations of a company and directing major projects. You may supervise hundreds of employees, delegating tasks accordingly, monitoring performance, and conducting regular follow-ups with business objectives.

Identify Opportunities: Since you will hold discussions with stakeholders about strategic direction and analyze financial reports, customer profitability, and other company data, directors of operation is well equipped to spot trends and opportunities. To further optimize the transportation network from the inside, you will constantly research and test software tools, management methodologies, and workflow processes.
Oversee Expenses: Directors of Operation oversee the entire budgeting process for their department, from proposal to expense control. They maintain awareness of all financial transactions, ensuring that projects are in line with their allotted budgets and establishing rates with carriers and providers.

Drive Compliance: Compliance is important in transportation, as negligence in following regulations may compromise safety. Directors of transportation establish compliance of all programs with state and federal regulations, including those imposed by the Department of Transportation (DOT). In addition, they address safety concerns and customer complaints promptly.

Recruit and Train Employees: Director of operation work closely with HR to recruit employees within the department, such as drivers, dispatchers, and customer service representatives. After hiring, they provide training for development and conduct refreshers, reminding employees to renew certifications as necessary and stay updated with the industry.

Skills and Qualifications

Directors of Operation is proactive and agile, taking swift action to effectively execute projects. Drawing from long-term experience in the transportation industry, they take charge with a vision in mind while using problem-solving skills to develop solutions. Employers frequently look for the following:

• Leadership – directors of operation set the direction for the entire company, providing guidance and mentorship to employees, and taking responsibility for overall performance
• Transportation expertise – directors of operation is expert in their field, knowledgeable about industry trends, supply chain processes, best practices, and compliance requirements
• Organizational – directors of operation drive projects from start to finish and assign responsibilities, keeping track of several processes at once and making sure that deadlines are met
• Communication – directors of operation must be excellent, well-rounded communicators adept at making presentations, facilitating meetings, negotiating contracts, and holding one-on-one conversations
• Data analysis – to identify project strengths and weaknesses, directors of operation should be able to synthesize data from multiple sources and distill their findings into action steps for improvement

Education: associate’s or bachelor’s degree in management, industrial engineering, or a related field. At least 10 years of experience in a management position, preferably with a specialization in transportation. A graduate degree, especially an MBA, is an advantage.

SALARY:

$81,405 annually